FAQs
The GeneLab Life Science offers a wide range of high-quality research and medical equipment, including laboratory instruments, diagnostic tools, consumables, and specialty items from leading brands such as ThermoFisher, VWR.
Orders can be placed through our website, via email, or by contacting our sales team directly. Our team will assist you in selecting the right equipment and ensuring all your requirements are met.
Yes, The GeneLab Life Science provides full installation services for all equipment purchased. Our experts ensure that your equipment is set up correctly and functions optimally from day one.
We offer comprehensive training on all equipment we supply. This includes hands-on sessions, user manuals, and support materials to ensure your team can operate the equipment effectively and safely.
Yes, The GeneLab Life Science offers regular maintenance services throughout the lifecycle of your equipment. This ensures your equipment stays in excellent condition, reducing downtime and extending its operational life.
We are channel partners and authorized distributors of premium brands including ThermoFisher Scientific, Fisher Scientific, and VWR, providing their high-quality products and solutions for your laboratory needs.
To get a quote, simply contact our sales team through the website or by phone. We’ll work with you to understand your needs and provide a customized quote based on the equipment or services you require.
Yes, we offer international shipping for most products. Please contact our logistics team to discuss shipping options and delivery times for your location.
Absolutely! Our team of experts will work closely with you to understand your specific needs and help you choose the right equipment for your research or medical facility.
You can check the availability of equipment by visiting our product catalog on the website or by contacting our sales team, who can provide up-to-date stock information.
All our products come with a manufacturer’s warranty. Warranty details, including duration and coverage, vary by product, and we can provide specific information upon request.
Yes, we offer technical support for any issues with the equipment. You can reach out to our support team by phone or email, and our specialists will assist you in troubleshooting and resolving any concerns.
Our return policy is based on the specific product and situation. Please contact our customer service team for assistance if you need to return or exchange equipment.
Yes, we offer flexible financing options for certain equipment purchases. Our team can provide details on available plans and assist you with the process.
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